Student Hub Officer – York Campus (Frontline Support)

York St John University; York and North Yorkshire; On-site; GBP 30,000 - 34,000; Full time

Job summary

A well-regarded educational institution located in York is seeking a Student Hub Officer. The role involves providing guidance on student queries, supporting the development of the new Student Hub, and enhancing the overall student experience. Applicants should have strong customer service skills and a commitment to continuous improvement. This is a full-time, on-site position, and offers the opportunity to influence and shape a new service at the University as it grows and matures.

Qualifications

• Experience working in a customer service focused environment.
• Ability to triage and manage queries and issues effectively.
• Excellent standard of digital literacy.

Responsibilities

• Provide guidance on a wide range of student queries.
• Respond to queries in person, on the phone, and via the CRM portal.
• Contribute to the development of the Student Hub services.

Skills

Customer service experience

Excellent communication skills

Digital literacy

Excellent organisation skills

Ability to manage conflicting priorities

Commitment to continuous improvement

Job description

A well-regarded educational institution located in York is seeking a Student Hub Officer. The role involves providing guidance on student queries, supporting the development of the new Student Hub, and enhancing the overall student experience. Applicants should have strong customer service skills and a commitment to continuous improvement. This is a full-time, on-site position, and offers the opportunity to influence and shape a new service at the University as it grows and matures.