Student Experience Advisor — Frontline Support

Arden University; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading educational institution in Greater London is seeking a Student Hub Advisor to provide support across multiple channels for a diverse student body. You will be responsible for delivering personal and friendly service that exceeds expectations. Candidates should possess strong customer service skills and a passion for helping students succeed. The role is full-time at the Ealing campus with a competitive salary, and offers generous holiday and pension benefits.

Benefits

30 days holiday + bank holidays

Generous pension plan

Private Medical Insurance

Free access to Arden courses

Other excellent benefits

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Skills

Customer service experience

Written and verbal communication

IT literacy

Organisational skills

Time-management

Job description

A leading educational institution in Greater London is seeking a Student Hub Advisor to provide support across multiple channels for a diverse student body. You will be responsible for delivering personal and friendly service that exceeds expectations. Candidates should possess strong customer service skills and a passion for helping students succeed. The role is full-time at the Ealing campus with a competitive salary, and offers generous holiday and pension benefits.