Student Adviser

Aston Student Union; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A vibrant student organization in the UK is looking to hire a Student Adviser. The successful candidate will provide professional guidance to over 18,000 students on academic, housing, and money-related issues. Key responsibilities include offering high-quality advice, assisting with budgeting, maintaining confidential records, and creating engaging digital content. Ideal candidates will have strong IT skills and experience in advice services. Join this dynamic team to support student success in a collaborative environment.

Benefits

On-site parking

30 days holiday per year

Competitive pension contribution

Qualifications

• Experience as an adviser or caseworker, ideally in higher education.
• Familiarity with advice services similar to Citizens Advice Bureau.
• Proven ability to handle confidential information.

Responsibilities

• Provide high-quality advice on academic issues and appeals.
• Offer guidance on housing and accommodation matters.
• Assist students with budgeting and financial issues.
• Accompany students to meetings when necessary.
• Maintain accurate case records confidentially.
• Support wellbeing projects and promote advice services.
• Create engaging content for social media.

Skills

Confidential advice service principles

Data protection/GDPR knowledge

Strong IT skills

Ability to manage workload

Teamwork skills

Education

GCSE in Maths and English

Tools

Microsoft Office

Social media platforms

Job description

Job Title:

Student Adviser

Location:

Aston University Campus, Aston Students Union, B4 7BX

Salary:

Circa £27,319 per annum DOE

Full‑time, 36.5 hours per week

Contract: Permanent

About Us:

Aston Students Union (SU) is a vibrant membership organisation representing students. We offer a wide range of services including advice and support, a student representation framework, over 100 clubs and societies, accommodation services, and headline annual events.

The Role:

We are seeking an experienced, dynamic, and committed Student Adviser-Advice & Support to join our Advice Team, providing professional, impartial, confidential, and high‑quality guidance to 18,000 students. The role focuses on academic, housing, and money‑related issues, including academic appeals, complaints, and disciplinary matters.

Key Responsibilities:

• Provide high‑quality advice on academic matters, including appeals, academic offences, complaints, disciplinary issues, and exceptional circumstances.
• Offer guidance on housing and accommodation issues, tenancy agreements, deposits, disputes, and rent arrears.
• Assist students with budgeting and income management.
• Accompany students to university meetings and hearings where appropriate.
• Maintain accurate case records confidentially using a case management system.
• Support projects to enhance student wellbeing and promote the advice service across campus.
• Create engaging digital content for social media, newsletters, and the SU website.
• Keep up to date with university policies, higher education trends, and best practice in advice services.
• Promote equality, diversity, inclusion, and sustainability in all activities.

Person Specification:

• GCSE (or equivalent) in Maths and English.
• Significant experience as an adviser or caseworker, preferably in higher education or with Citizens Advice Bureau (CAB) or similar advice services.
• Knowledge of confidential advice service principles and data protection/GDPR.
• Strong IT skills, including Microsoft Office and social media platforms.
• Ability to manage workload, prioritise tasks, and work independently or as part of a team.

Why Join Us:

• Be part of a supportive, forward‑thinking, and dynamic team.
• Work in a role that combines professional advice with student wellbeing, representation, and engagement.
• On‑site parking.
• 30 days holiday per year (excluding bank holidays).
• Additional holidays attached to Bank Holidays.
• Competitive pension contribution (7.5% employer).

Equal Opportunities:

Aston Students Union is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all individuals regardless of race, age, disability, sex, sexual orientation, gender reassignment, religion or belief, marriage/civil partnership, pregnancy/maternity, or any other protected characteristic.

Other suitable skills and experience include Citizens Advice Bureau (CAB), Advice Services, Student Adviser, Advice Officer, Higher Education Advice, Case Management, Academic Advice, Housing Advice, Student Welfare.

How to Apply:

Apply now to join our passionate team and help students succeed!

Please also submit a cover letter to be considered for the role.