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Strategy Manager Service Transformation

Amex

Greater London

On-site

GBP 60,000 - 80,000

Full time

Yesterday

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Job summary

A leading financial services company is seeking a Manager for their London office. The role involves partnering with stakeholders to identify improvement opportunities and manage change agendas. Candidates should have a strong analytical mindset and be able to communicate effectively. Key skills include marketing, data visualization, and strategic planning. The position offers full-time employment with flexible benefits starting immediately.

Benefits

Health and welfare insurance plans

Retirement programmes

Parental leave

Adoption assistance

Wellbeing resources

Access to a learning platform with 20,000 courses

Qualifications

Intellectually curious self-starter motivated by complex problem solving.
Analytical, innovative, and creative mindset with attention to detail.
Aptitude to grasp new concepts quickly and process large quantities of data.
Effective communicator able to craft clear and compelling stories.
Proven record of managing competing priorities in a complex environment.

Responsibilities

Partner with key stakeholders to identify pain points and opportunities for improvement.
Perform diligence to define problems and formulate possible solutions.
Build business cases for stakeholder buy-in and support change agenda.
Contribute to defining implementation roadmap and mobilizing resources.
Support communication and change management efforts.

Skills

Marketing

Data Visualization

Tableau

Customer Segmentation

Microsoft Powerpoint

Investment Banking

Strategic Planning

Financial Modeling

Customer relationship management

Management Consulting

Google Suite

Analytics

What Youll Do

Partner with key stakeholders, process and business owners and conduct in-depth analyses including internal / external benchmarks to identify pain points inefficiencies opportunities for improvement.

Perform point of departure diligence to define problems precisely and formulate hypotheses as to possible solutions.
Study external landscape and leverage needs-based assessment to design optimal point of arrival constructs for Amex GBT.
Build business cases to support secure stakeholder buy‑in and executive sign off to drive proposed change agenda.
Contribute to prioritization of focus areas defining implementation roadmap mobilising resources and leading cross‑functional initiatives.
Support communication change management adoption support and sustainability.
Act as expert / internal consultant to business owners / ELT to inform and shape the Amex GBT transformation journey.

What We’re Looking For

Intellectually curious self‑starter motivated by the challenge of complex problem solving.
An analytical, innovative and creative mindset with strong attention to detail.
Aptitude to grasp new concepts quickly, process large quantities of data and make relevant connections to business implications.
Process discipline.
Financial acumen.
Ability to build relationships and influence without direct authority.
Effective communicator able to craft clear and compelling story for diverse audiences.
Proven record of managing competing priorities to deliver results in complex multi‑stakeholder matrixed environment.
A team player and enterprise thinker.
High degree of emotional intelligence.
Confidence and maturity to partner effectively across the organisation and challenge the status quo.

Location

London United Kingdom

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programmes parental leave adoption assistance and wellbeing resources to support you and your immediate family.

Travel perks

Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop your skills

Access over 20,000 courses on our learning platform, leadership courses and new job openings available to internal candidates first.

Inclusion

We strive to champion Inclusion in every aspect of our business at Amex GBT. Connect with colleagues through global INclusion Groups centred around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

And much more!

Equal Opportunity Statement

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Additional Disclosures

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Accommodation

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team don’t worry about checking every box; please apply anyway. You may be exactly the person we’re looking for!

Required Experience

Manager

Key Skills