Strategic Service Analytics Lead

University of Glasgow; Glasgow; On-site; GBP 48,000 - 57,000; Full time

Job summary

A prominent higher education institution in Glasgow seeks a Service Excellence Analytics Lead. This pivotal role involves leading data analysis to enhance service provision and inform decision-making across the University. Responsibilities include developing data strategies, designing solutions, and collaborating with various stakeholders to ensure the effectiveness of service delivery. The ideal candidate will have strong data analysis and visualization skills, experience with tools like Power BI, and the ability to communicate insights effectively.

Benefits

41 days of leave

Pension and benefits

Discount packages

Flexible working

Health and wellbeing support

Qualifications

• Experience using data to improve service effectiveness and end-user experience.
• Track record of working with senior executives on decision making.
• Hands-on experience in data extraction and transformation.

Responsibilities

• Lead data strategy and generate actionable insights.
• Design and implement data solutions to support service improvement.
• Collaborate with stakeholders to drive service excellence.

Skills

Data analysis

Visualization skills

Interpersonal skills

Communication skills

Ability to work under pressure

Education

Degree in relevant discipline

Tools

Power BI

R

Python

SQL

Job description

A prominent higher education institution in Glasgow seeks a Service Excellence Analytics Lead. This pivotal role involves leading data analysis to enhance service provision and inform decision-making across the University. Responsibilities include developing data strategies, designing solutions, and collaborating with various stakeholders to ensure the effectiveness of service delivery. The ideal candidate will have strong data analysis and visualization skills, experience with tools like Power BI, and the ability to communicate insights effectively.