Strategic Global Key Accounts Customer Success Lead

Sartorius Stedim; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global biotechnology firm in Epsom, England is seeking a Customer Success Professional to enhance customer satisfaction through effective project management and collaboration with internal teams. This role requires a Bachelor's degree, 5 years in a customer-facing position, and strong communication skills. The candidate will be responsible for managing key account communications, monitoring KPIs, and analyzing forecasts. This full-time position offers an opportunity to make a significant impact within a dynamic global environment.

Qualifications

• 5 years of experience in a customer-facing position ideally coupled with a good knowledge in Supply Chain.
• Fluent in English required.

Responsibilities

• Be the point of contact for the strategic and global key account sales teams.
• Collaborate with stakeholders to develop project plans outlining objectives.
• Coordinate and track project tasks and milestones providing regular updates.
• Lead customer-related topics and mitigate risks and issues.
• Monitor global and customer KPIs.
• Participate in regular business reviews with Sales and the Customer.
• Collect and analyze customer forecasts.

Skills

Communication

Negotiation

Stakeholder engagement

Analytical skills

Crisis management

Project management

Education

Bachelor's degree in business or related field

Tools

SAP (Order Management & Supply)

Microsoft Office Suite

Job description

A global biotechnology firm in Epsom, England is seeking a Customer Success Professional to enhance customer satisfaction through effective project management and collaboration with internal teams. This role requires a Bachelor's degree, 5 years in a customer-facing position, and strong communication skills. The candidate will be responsible for managing key account communications, monitoring KPIs, and analyzing forecasts. This full-time position offers an opportunity to make a significant impact within a dynamic global environment.