Strategic CSM: Retention & Growth in SaaS

Once For All Limited; Basingstoke; On-site; GBP 40,000 - 55,000; Full time

Job summary

A cloud-based SaaS business in Basingstoke is seeking a Customer Success Manager to enhance customer satisfaction and retention. In this role, you will manage key accounts, communicate effectively with customers, and utilize tools like ChurnZero and Salesforce to track interactions. Candidates should have at least 2 years of experience in related fields. The position comes with benefits such as a 10% bonus, wellness fund, and professional development opportunities.

Benefits

10% annual bonus

Private Medical Insurance

Pension

25 days holiday plus 8 Bank Holidays

Employee Assistance Programme

Free Tea, Coffee and fruit weekly

Qualifications

• 2+ years of experience in Customer Success, Sales, Business Development or Account Management.
• Strong communication skills to explain processes clearly.
• Familiarity with construction or supply chain risk management is a plus.

Responsibilities

• Manage strategic customer relationships to increase retention.
• Conduct proactive outreach to re-engage at-risk customers.
• Document customer interactions in ChurnZero and Salesforce.

Skills

Customer relationship management

Communication skills

Adaptability

Customer satisfaction focus

Tools

ChurnZero

Salesforce

Job description

A cloud-based SaaS business in Basingstoke is seeking a Customer Success Manager to enhance customer satisfaction and retention. In this role, you will manage key accounts, communicate effectively with customers, and utilize tools like ChurnZero and Salesforce to track interactions. Candidates should have at least 2 years of experience in related fields. The position comes with benefits such as a 10% bonus, wellness fund, and professional development opportunities.