Strategic CSM - Enterprise Imaging (Hybrid, Travel)

Sectra; Stevenage; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading international medical firm in the United Kingdom is seeking a Customer Operations Manager to enhance customer support excellence and drive add-on sales. You will manage accounts, collaborate closely with the Customer Operation team, and nurture relationships with C-level executives. The ideal candidate has prior managerial experience and is dedicated to improving customer satisfaction and achieving NPS goals. This role offers a vibrant workplace culture and opportunities for professional development.

Benefits

Professional workplace with fantastic colleagues

Transparent work environment

Opportunity to work with impactful products

Environment with advanced systems

International work opportunities

Qualifications

• Experience as a manager in a related field.

Responsibilities

• Deliver excellence in customer support and add-on sales.
• Build and nurture relationships with C-level managers.
• Develop customer strategies aligning to Sectra's solutions.
• Work with customers to improve NPS scores.
• Travel within territory with possible overnight stays.

Skills

Anti Money Laundering

Accomodation

Compensation

Instrument Maintenance

Hotel Front Office

Arabic

Job description

A leading international medical firm in the United Kingdom is seeking a Customer Operations Manager to enhance customer support excellence and drive add-on sales. You will manage accounts, collaborate closely with the Customer Operation team, and nurture relationships with C-level executives. The ideal candidate has prior managerial experience and is dedicated to improving customer satisfaction and achieving NPS goals. This role offers a vibrant workplace culture and opportunities for professional development.