Strategic Account Leader — Hybrid (Reading)

Thames Water; Reading; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading water service provider in the UK is seeking a Strategic Account Manager to enhance relationships with key customers. This hybrid position based in Reading requires proven stakeholder engagement experience, excellent communication, and strong organisational skills. The role involves managing projects, driving service improvements, and developing strategies for performance sustainability. A competitive salary of £50,000 – £60,000, generous leave, and benefits are offered for the right candidate.

Benefits

26 days holiday increasing with service

Generous Pension Scheme

Health and wellbeing benefits

Performance-related pay plan

Qualifications

• Proven track record in stakeholder engagement and account management.
• Strong organisational, planning, estimating, and financial forecasting skills.
• Confident communicator who can influence at the executive level.
• Full competence in company IT systems and Microsoft Office software.
• Adapts to change and supports future customer needs.
• Industry knowledge in the water sector is advantageous.

Responsibilities

• Key point of contact for developer and NAV customers.
• Build and maintain networks across teams to meet objectives.
• Manage escalations, risks, and complaints effectively.
• Develop strategies for continuous performance improvements.
• Influence positive outcomes within Developer Services.
• Foster a culture of innovation and safety.

Skills

Stakeholder engagement

Account management

Problem-solving

Organisational skills

Financial forecasting

Communication

Adaptability

Education

Graduate or equivalent experience

Tools

Microsoft Office software

Job description

A leading water service provider in the UK is seeking a Strategic Account Manager to enhance relationships with key customers. This hybrid position based in Reading requires proven stakeholder engagement experience, excellent communication, and strong organisational skills. The role involves managing projects, driving service improvements, and developing strategies for performance sustainability. A competitive salary of £50,000 – £60,000, generous leave, and benefits are offered for the right candidate.