Store Team Leader: Customer Service & Growth

Co-op Group; Scotland; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading retail cooperative in Scotland seeks a Customer Team Leader to manage store operations and provide excellent customer service. Responsibilities include coaching your team, ensuring the store is operational and safe, and engaging with the local community. Ideal candidates should be over 18, possess great leadership skills, and have the flexibility to work various shifts. This role offers extensive training and many employee benefits, including discounts and healthcare services.

Benefits

30% discount on Co-op products

10% discount on other brands

Access to virtual healthcare services

36 days of holiday

Cycle-to-work scheme

Travel allowance support

Qualifications

• Aged 18 or over to authorise age-related sales.
• Genuine care for customers' needs.
• Ability to lead and support a team.

Responsibilities

• Deliver friendly, thoughtful service.
• Manage store operations and HR processes.
• Engage with the local community.

Skills

Customer service skills

Team leadership

Organizational skills

Problem-solving skills

Flexibility

Job description

A leading retail cooperative in Scotland seeks a Customer Team Leader to manage store operations and provide excellent customer service. Responsibilities include coaching your team, ensuring the store is operational and safe, and engaging with the local community. Ideal candidates should be over 18, possess great leadership skills, and have the flexibility to work various shifts. This role offers extensive training and many employee benefits, including discounts and healthcare services.