Store Team Leader — Coaching & Customer Experience

Co-op Careers; Bradley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in the UK seeks a Customer Team Leader. This part-time role involves providing excellent customer service, coaching the team, and managing store operations. The candidate should have strong leadership and interpersonal skills, be organized, and demonstrate a genuine care for customers. Benefits include comprehensive training, a pension scheme, and discounts on products. The flexible schedule will include varied shifts, including weekends.

Benefits

30% discount on all Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Virtual healthcare services

36 days holiday (pro rata for part-time)

Employee assistance service

Qualifications

• Genuine care for the needs of customers and members.
• Ability to lead and support the team while working on the shop floor.
• Strong people skills to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and train your team, fostering an inclusive culture.
• Ensure the store remains safe and operational.
• Manage stock accuracy for a positive shopping experience.
• Deputise for your store manager and handle HR processes.
• Introduce new products and services efficiently.
• Build relationships and contribute to the local community.

Skills

Customer service

Leadership

Organisational skills

Problem-solving skills

Teamwork

Job description

A leading retail organization in the UK seeks a Customer Team Leader. This part-time role involves providing excellent customer service, coaching the team, and managing store operations. The candidate should have strong leadership and interpersonal skills, be organized, and demonstrate a genuine care for customers. Benefits include comprehensive training, a pension scheme, and discounts on products. The flexible schedule will include varied shifts, including weekends.