Store Operations Lead: Team Support & Customer Service

Marks and Spencer; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Team Support Manager in Belfast to lead operational activities and ensure a high standard of customer service. The role involves managing resources effectively, coaching team members, and supporting the overall performance of the store. Applicants should demonstrate strong team collaboration, digital capabilities, and the ability to drive results. The position requires a responsible individual capable of ensuring operational excellence and maintaining high presentation standards.

Qualifications

• Experience in leading operational teams to deliver great standards.
• Strong communication skills for building relationships.
• Ability to interpret data relevant to performance and improvements.

Responsibilities

• Lead the fill operation and manage floor productivity.
• Ensure efficient resource allocation for store operations.
• Coach colleagues and support them through feedback.

Skills

Customer service excellence

Digital capability

Team collaboration

Change management

Job description

A leading retail company is seeking a Team Support Manager in Belfast to lead operational activities and ensure a high standard of customer service. The role involves managing resources effectively, coaching team members, and supporting the overall performance of the store. Applicants should demonstrate strong team collaboration, digital capabilities, and the ability to drive results. The position requires a responsible individual capable of ensuring operational excellence and maintaining high presentation standards.