Store Operations & Customer Trading Manager

Sainsbury's Supermarkets Ltd; Nottingham; On-site; GBP 31,000; Full time

Job summary

A leading UK retail company is seeking a Customer and Trading Manager to lead daily store operations and drive performance. The ideal candidate has experience in managing teams, ensuring excellent customer service, and meeting KPIs. Responsibilities include overseeing store staff, managing performance issues, and delivering operational excellence in a fast-paced environment. The company offers a competitive salary with a range of benefits, including a discount card and an annual bonus scheme.

Benefits

10% discount card after four weeks

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Proven track record of delivering customer service and coaching teams.
• Ability to manage disciplinaries and employee relations issues.

Responsibilities

• Lead store operations to ensure a smooth running environment.
• Manage a small team to serve customers efficiently.
• Handle performance management and scheduling.

Skills

Previous line management experience

Brilliant customer service

Operational leadership skills

Experience in a fast-paced environment

KPI delivery

Job description

A leading UK retail company is seeking a Customer and Trading Manager to lead daily store operations and drive performance. The ideal candidate has experience in managing teams, ensuring excellent customer service, and meeting KPIs. Responsibilities include overseeing store staff, managing performance issues, and delivering operational excellence in a fast-paced environment. The company offers a competitive salary with a range of benefits, including a discount card and an annual bonus scheme.