Store Operations & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Camberley; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading supermarket chain is seeking a Customer and Trading Manager at their Camberley Store. This role is pivotal in ensuring smooth operations and delivering excellent customer service. Responsibilities include managing a team, overseeing store operations, and achieving performance targets. Ideal candidates will have experience in line management within retail and a passion for enhancing customer experiences. Competitive salary and great benefits are offered, including a discount card and annual bonus scheme.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Share scheme discounts

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Previous line management experience in a retail environment.
• Strong customer service and coaching capabilities.
• Ability to manage performance and disciplinaries.

Responsibilities

• Ensure store runs smoothly every day as the only manager.
• Manage performance and schedules of team members.
• Lead operations in absence of senior management.

Skills

Line management in a fast-paced environment

Customer service

KPI delivery

Employee relations management

Operational leadership

Motivational skills

Performance improvement

Job description

A leading supermarket chain is seeking a Customer and Trading Manager at their Camberley Store. This role is pivotal in ensuring smooth operations and delivering excellent customer service. Responsibilities include managing a team, overseeing store operations, and achieving performance targets. Ideal candidates will have experience in line management within retail and a passion for enhancing customer experiences. Competitive salary and great benefits are offered, including a discount card and annual bonus scheme.