Store Manager: Lead Sales, Service & Team

River Island Clothing Co., Ltd.; Gravelly Hill; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail fashion brand in Birmingham Fort is seeking a Store Manager. In this role, you'll drive sales, ensuring a world-class shopping experience while managing a talented team. Responsibilities include recruitment, training, and ensuring operational excellence. You will be accountable for store KPIs, cost control, and loss prevention. Ideal candidates will have previous Store Manager or Deputy Manager experience and a passion for customer service. Enjoy competitive perks, including a generous staff discount and opportunities for progression.

Benefits

50% staff discount

Bonus scheme

Generous holiday allowance

Private pension scheme

Progression opportunities

Support for family needs

Employee wellbeing solutions

Qualifications

• Proven track record of managing store KPI’s including sales, payroll, and stock loss.
• Great communicator across all levels.
• Passionate about delivering a world-class customer experience.
• Previous experience at Store Manager level or experienced Deputy Manager looking to step up.

Responsibilities

• Drive sales and responsibility for store contribution.
• Ensure a world-class shopping experience for customers.
• Responsible for team recruitment, training, and performance management.
• Control costs and manage profit protection.
• Accountable for store operational soundness and stock management.

Skills

Drive sales and maximize profit

Customer service excellence

Talent recruitment and retention

Cost control and loss prevention

Strong communication skills

Leadership skills

Store KPI management

Job description

A leading retail fashion brand in Birmingham Fort is seeking a Store Manager. In this role, you'll drive sales, ensuring a world-class shopping experience while managing a talented team. Responsibilities include recruitment, training, and ensuring operational excellence. You will be accountable for store KPIs, cost control, and loss prevention. Ideal candidates will have previous Store Manager or Deputy Manager experience and a passion for customer service. Enjoy competitive perks, including a generous staff discount and opportunities for progression.