Store Manager in Training (MIT)

Insomnia Cookies; Tees Valley; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading cookie delivery service in Tees Valley is seeking a Store Manager in Training to oversee daily operations, train staff, and ensure exceptional customer service. The ideal candidate will have supervisory experience in retail or restaurants and be adept at team leadership. This role offers a competitive hourly wage, eligibility for a store bonus, and a fun working environment. If you're ready to take the next step in your management career with a rapidly growing company, apply today!

Benefits

Market competitive hourly compensation

Eligibility for end of period store bonus

10 days of paid vacation plus 2 Personal Days

$25.00 monthly cellphone stipend

Pet Insurance

FREE cookies with every shift!

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Prior experience conducting in-person interviews of hourly support staff.
• Ability to work a 4-5 day work week with 1-2 late shifts.

Responsibilities

• Supervise and train 2-5 team members during shifts.
• Conduct initial interviews for potential new hires.
• Support Store Ops Manager with ordering and inventory.

Skills

Supervisory experience

Customer service excellence

Upselling

Team training

POS systems experience

Tools

MS Office

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Cleveland, OH (East) store, and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Benefits

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!