Store Manager - Ealing (Full-time)

Pandora A/S; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global jewellery brand is seeking a Store Manager in London. The successful candidate will lead a team to achieve sales targets and ensure an exceptional customer experience. Responsibilities include managing team performance, driving sales, and creating a positive store environment. Ideal for passionate leaders with retail experience. Competitive salary and a monthly bonus are offered.

Benefits

Highly competitive salary

Monthly bonus of up to 20%

Generous annual jewellery uniform allowance

Access to an online benefits platform

Health and wellbeing support

Parties and incentives throughout the year

Qualifications

• Prior experience with a leading brand and/or retailing desirable consumer products.
• Ability to understand Pandora’s business strategy and apply it to achieve KPIs.
• Experience in using data to identify trends and issues.

Responsibilities

• Manage the store’s overall commercial success and team.
• Motivate the team to achieve targets by maximizing opportunities.
• Ensure excellent customer service and educate the team on products.

Skills

Proven experience in driving sales and profitability

Passion for customer service

Strong communication skills

Ability to adapt to changing business needs

Job description

The role

The store manager is our brand ambassador and responsible for the store’s overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers.

What to expect from the role

• Support and motivate the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service


• Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store’s successful commercial execution


• You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession

The successful candidate

Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.

An ideal candidate will have:

• Proven experience in driving sales and profitability in store


• A passion for driving a culture of exemplary customer service


• An ability to understand the importance of Pandora’s local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs


• Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified


• Strong communication skills in order to establish and coach a high performing team


• The ability to be adaptable and flexible to changing business needs


• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values


• A well-presented appearance with a taste for desirable products and a passion for retail

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

• A highly competitive salary


• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)


• A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!


• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts


• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more


• Parties, incentives and gifts throughout the year

If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible

About Pandora

Pandora is the world\'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.

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