Store Manager – Customer Experience & Operations

Sainsbury's; Belfast; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading retail supermarket in Belfast is seeking a full-time Store Manager to oversee non-food product management and ensure outstanding customer service. You will lead a team, manage performance, and ensure smooth operations every day. Ideal candidates will have line management experience in a fast-paced environment, a passion for customer service, and a history of delivering on KPIs. This role offers competitive salary and a range of attractive employee benefits.

Benefits

10-15% discount after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension contributions matched

Share scheme opportunities

Wellbeing support

Cycle to Work scheme

Qualifications

• Experience leading teams in a dynamic, customer-facing environment.
• Track record of delivering exceptional customer experiences.
• Proven success in managing complex people matters and performance issues.

Responsibilities

• Manage all non-food products for optimal presentation.
• Ensure smooth daily operations from shop floor to warehouse.
• Assume overall store management responsibility as needed.

Skills

People management

Customer service obsession

Performance management

Team leadership

KPI delivery

Job description

A leading retail supermarket in Belfast is seeking a full-time Store Manager to oversee non-food product management and ensure outstanding customer service. You will lead a team, manage performance, and ensure smooth operations every day. Ideal candidates will have line management experience in a fast-paced environment, a passion for customer service, and a history of delivering on KPIs. This role offers competitive salary and a range of attractive employee benefits.