Store Manager – Customer Experience Leader

Morrisons; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in the UK is seeking a competent Manager in Charge to empower colleagues and deliver outstanding customer service. The role involves ensuring availability across departments and leading a high-performing team. Candidates must be great communicators, flexible to change, and have necessary food safety knowledge. This position offers excellent training and support for progression within the company, as well as generous perks including a bonus scheme and employee discounts.

Benefits

Excellent training and support

Generous bonus scheme

Pension scheme

Company share options

Life assurance

Discount cards for employees and family

Family friendly policies

Qualifications

• Great communicator who will share knowledge, experience and best practices.
• Competent and confident Manager in Charge.
• Ability to build and maintain relationships with key stakeholders across all areas.
• Remain flexible and adaptable to change with the ability to lead the team through change.
• Active listener to respond effectively to customer and colleague feedback.
• Necessary food safety knowledge in line with responsible department.
• Ability to have difficult conversations with effective resolutions with both colleagues and line managers.
• Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste.

Responsibilities

• Empower colleagues to always put the customer first and deliver outstanding customer service.
• Champion customer service by listening and responding to customers.
• Ensure market leading availability across the department(s).
• Lead a supportive and performance driven department.
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations.
• Deliver training to ensure team have the capability and confidence to deliver their role.
• Identify and develop talent within the department.

Job description

A leading supermarket chain in the UK is seeking a competent Manager in Charge to empower colleagues and deliver outstanding customer service. The role involves ensuring availability across departments and leading a high-performing team. Candidates must be great communicators, flexible to change, and have necessary food safety knowledge. This position offers excellent training and support for progression within the company, as well as generous perks including a bonus scheme and employee discounts.