Store Manager

LIDL; Wick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Wick is seeking an enthusiastic Sales Assistant to deliver exceptional shopping experiences and drive sales targets. Responsibilities include providing excellent customer service, maintaining merchandising standards, and effectively managing sales transactions. Ideal candidates should possess a positive attitude, strong communication skills, and flexibility to adapt to varied shifts. The role offers competitive benefits, including substantial discounts and access to personal development courses.

Benefits

25% discount on store products

Access to exclusive online discounts

Counseling and health advice services

Health cash plans

Development courses and qualifications

Discounted gym memberships

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Enthusiastic approach to customer service in a retail environment.
• Ability to view challenges as opportunities for personal development.
• Confident in engaging with customers in social situations.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets through strategic sales techniques.
• Maintain high visual and merchandising standards on the shop floor.
• Assist in other departments to support overall store operations.
• Process sales transactions accurately and efficiently.
• Upsell and cross-sell products to maximize sales opportunities.
• Ensure stock levels are maintained and shelves are appealing.
• Address customer queries professionally and efficiently.
• Collaborate with team members to achieve store targets.

Skills

Positive attitude towards fast-paced retail

Interpersonal and communication skills

Flexibility to work various shifts

Job description

Role Overview

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilising in‑store devices, offering the full product range, and maximising opportunities for add‑on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organised according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross‑sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well‑organised and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives & KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV and UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promotor Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast‑paced, customer‑focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself, your career and learn new skills.
• Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships & accredited qualifications – earn while you learn and gain nationally recognised qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental holiday allowance.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.