Store Manager

Laduree; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premium patisserie is looking for a Store Manager for its location at Gatwick Airport's North Terminal. You will lead boutique operations while ensuring a luxury experience for customers, both travelers and locals. Applicants should have experience in retail management and a strong focus on team development and service excellence. This role requires effective operational management to uphold the brand's high standards in a fast-paced airport environment.

Qualifications

• Experience in retail management, preferably within the premium sector.
• Strong leadership skills and ability to inspire a team.
• Excellent customer service orientation and communication skills.

Responsibilities

• Manage day-to-day operations and align with brand standards.
• Lead and develop a high-performing team focused on service delivery.
• Oversee scheduling and resourcing aligned with peak trading hours.

Job description

Laduree Store Manager Airport Job Description

Job Title: Store Manager Ladurée, Gatwick, North Terminal

Location: Gatwick Airport North Terminal

Reports to: Cluster Manager

Ladurée is seeking a dedicated and experienced Store Manager to lead our store at Gatwick Terminal North. As the face of our iconic brand, you will take full ownership of boutique operations delivering an exceptional customer experience tailored to both international travellers and local clientele, while ensuring compliance with both Ladurées high standards and all airport-specific protocols.

This role requires a confident, commercially minded leader who thrives in a premium retail environment and understands the unique demands of operating within an international travel hub.

Key Responsibilities

• Manage all day-to-day operations of the Store, ensuring alignment with Ladurées brand standards and Heathrow Airport procedures.
• Lead, inspire, and develop a high-performing team with a strong focus on service delivery, efficiency, and high-end retail.
• Oversee team scheduling, shift coverage, and resourcing to align with peak trading hours and airport flow.

Customer Experience Tailored to Travellers

Deliver a luxury retail experience that is warm, efficient, and tailored to bo...