Store Manager

Safestore; City of Westminster; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading self-storage company is looking for a Store Manager in the City of Westminster. The successful candidate will lead a friendly team, aiming to provide exceptional customer service while driving sales targets. This full-time role offers a starting salary of £32,000 per annum, with potential bonuses. Responsibilities include motivating the team, achieving sales targets, and ensuring high store standards. The ideal candidate will have management experience and a strong operational background in retail.

Benefits

28 days paid holiday per year

Bonuses for achieving targets

Enhanced parental leave

Pension scheme

Healthcare cash plan

Discounted gym membership

Cycle to work scheme

Sharesave scheme

Colleague discounts

Employee Assistance Programme

Qualifications

• Previous experience in a management role.
• Operational background in a customer-facing environment such as retail.
• Ability to lead a team and coach for performance.

Responsibilities

• Achieve targets by understanding customer requirements and advising on solutions.
• Lead and motivate the store team through coaching and feedback.
• Maximize customer experience with exceptional service.

Skills

Sales

Team Leadership

Customer Service

Commercial Acumen

Job description

Store Manager

Here at Safestore our people make the difference . We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.

Basic starting salary : £32,000 per annum. Including a bonus each month which can take you up to - £36,800 per annum

As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving your team’s performance and being focused on maximising sales.

We just want you to be yourself, and before you know it you will be part of the Safestore team, dazzling our customers and achieving your store’s bonus targets.

This is a full‑time, permanent role where you’ll work 40 hours per week on a rota basis, covering 5 out of 7 days. Shifts will fall within our opening hours : Monday to Saturday from 7 : 30am to 6 : 30pm (with extended hours on Thursdays until 8 : 30pm ) and Sundays from 10 : 00am to 4 : 00pm. Department Region 6 Employment Type Permanent - Full Time Location Paddington Marble Arch Workplace type Onsite Compensation £32,000 / year Reporting To This role's hiring manager : Sam Welsby

What we will offer you

• 28 days paid holiday per year (including bank holidays)
• Bonuses of basic monthly salary for achieving targets
• Enhanced parental leave
• Pension scheme
• Healthcare cash plan for all colleagues
• Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
• Sharesave scheme with huge success historically for our colleagues
• Colleague and family discounts on Safestore products and services
• Employee Assistance Programme

What you will offer us

• Sales : Achieving your targets by understanding every customer’s requirements, and advising on the best solution from enquiry through to move in, driving your store’s performance (P&L) and achieving targets.
• People : Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
• Customer service : Identifying every opportunity to maximise customer experience with exceptional service.
• Store Standards : Take pride in managing a store’s overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers.

A successful Store Manager will

• Have had previous experience in a management role
• Have an operational background in a customer facing environment such as retail / consultative sales
• Be able to lead a team and coach for performance
• Be able to communicate and build relationships with all stakeholders
• Have strong commercial acumen
• Be able to lead your team through the fast-moving storage industry environment

About Safestore

Safestore is the UK’s largest self‑storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer‑focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021 and in 2024 we were awarded the prestigious ‘Investors in People’ Platinum accreditation …

Hiring Process

• Stage 1 : Applied
• Stage 2 : Review
• Stage 3 : Telephone Interview
• Stage 4 : 1st Stage Interview
• Stage 5 : Hired