Store Leader, Shenzhen Luohu Mixc, Phase 3

ON RUNNING; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading sports brand in London is seeking a Store Manager to oversee overall store performance and deliver exceptional customer service. The ideal candidate has over 4 years of customer-oriented managerial experience, exceptional interpersonal skills, and a passion for sports and movement. This role requires strong leadership and organizational skills, along with the ability to work varied hours including weekends and holidays.

Qualifications

• More than 4 years' experience in a customer-oriented setting with managerial responsibilities.
• Strong interpersonal, hospitality, and communication skills.
• Retail operational experience in sports or fashion is a strong plus.

Responsibilities

• Oversee all store related operations including performance and inventory management.
• Deliver exceptional customer service daily.
• Lead the team and manage external partnerships.

Skills

Customer service excellence

Team leadership

Organizational skills

Interpersonal skills

Communication skills

Proactive listening

Job description

In short

• On's Direct-to-consumer (DTC) team, as a core part of business, condenses and presents the brand's commitment and vision to movement. We will face consumers directly, interacting closely with them, conveying On's brand story and core values and passion for sports. We are committed to providing a passionate, professional, diverse and inclusive experience to every consumer.
• Welcome to join On and lead your self-development for a long-term career plan. We look forward to achieving long-term win-win results through our mutual efforts.
• You will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations including but not limited to store performance, inventory management, customer experience, team leadership as well as all internal team related responsibilities and external partnerships.

Your story

• More than 4 years' experience in a customer-oriented setting with managerial responsibilities included, positive, optimistic, energetic in the spirit of exploring the unknown.
• You are proactive to listen and provide help and suggestions to others, and are committed to providing consumers with a WOW experience. You are willing to receive and give feedback because you believe it is the foundation and motivation for your self-growth.
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
• A collaborative team player with strong interpersonal, hospitality and communication skills.
• Native Chinese speaker with ability to read and write in English fluently. Able to work on weekends, evenings and holidays as needed.
• A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus.
• Retail operational experience in the sports or fashion industry is a strong plus.