Store Leader — Customer Experience & Ops Champion

Sainsbury's; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Customer & Trading Manager in Glasgow. This role involves overseeing daily operations, managing staff performance, and ensuring excellent customer service. Ideal candidates have previous management experience in a fast-paced environment and a track record of meeting performance indicators. The role offers various benefits including discount schemes, bonuses, and professional development opportunities.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Proven experience in a fast-paced, customer-facing environment.
• Track record of managing a team and meeting KPIs.
• Strong operational leadership skills.

Responsibilities

• Oversee daily store operations and ensure efficiency.
• Manage team performance and provide coaching.
• Lead the store in the absence of senior management.

Skills

Customer service

Team leadership

Performance management

Operational leadership

Job description

A leading UK retailer is seeking a Customer & Trading Manager in Glasgow. This role involves overseeing daily operations, managing staff performance, and ensuring excellent customer service. Ideal candidates have previous management experience in a fast-paced environment and a track record of meeting performance indicators. The role offers various benefits including discount schemes, bonuses, and professional development opportunities.