Store Leader

Guidant Global; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail innovator is seeking a Store Leader in Central London. The Store Leader will drive exceptional customer experiences, lead a high-performing team, and ensure operational excellence. Candidates should be proactive with strong leadership and communication skills, and have proven retail management experience. This full-time position requires flexibility for weekends and holidays. Join a pioneering brand that redefines retail experiences.

Qualifications

• Proven retail management experience in high-performance, customer-facing environments.
• Proactive, results-driven with strong leadership skills.
• Excellent communication and decision-making abilities.
• Flexible to work weekends and holidays as needed.
• Fluent in English.

Responsibilities

• Recruit, coach, and develop a high-performing team.
• Uphold Dyson's standards for customer service and store environment.
• Own store's results—profit, conversion, NPS.
• Propose and implement ideas to enhance operations.
• Ensure compliance with Dyson's policies and readiness.

Skills

Retail management

Leadership

Customer service

Communication

Decision-making

Job description

Store Leader

Location: Dyson concession, Central London

Employment Type: Full-time

Contract: 12 months

Be the face of innovation. Lead the future of retail.

At Dyson, we don't just sell products—we redefine experiences. As a Store Leader, you'll be the visible ambassador of our pioneering brand, driving exceptional customer experiences and inspiring your team to deliver excellence every day.

What you'll do

• Lead & Inspire: Recruit, coach, and develop a high-performing team, creating a positive and collaborative culture.
• Deliver Exceptional Experiences: Uphold Dyson's uncompromising standards for customer service, visual merchandising, and store environment.
• Drive Performance: Own your store's results—profit, conversion, NPS, and more—while identifying opportunities for growth.
• Innovate & Improve: Propose and implement new ideas to enhance customer satisfaction and operational efficiency.
• Ensure Operational Excellence: Maintain compliance with Dyson's policies, protect assets, and guarantee store readiness during peak.

What success looks like

• Outstanding customer satisfaction and brand advocacy.
• Strong store profitability and performance metrics.
• Engaged, motivated, and well-developed team members.
• Flawless operational compliance and asset protection.

About you

• Proven retail management experience in high-performance, customer-facing environments.
• Proactive, and results-driven with strong leadership skills.
• Excellent communication and decision-making abilities.
• Flexible to work weekends and holidays as needed.
• Fluent in English (and local language where relevant).
• Track record of exceeding sales targets and delivering operational excellence.