Store Experience Leader - Customer Service & Ops

Sainsbury's Supermarkets Ltd; Bognor Regis; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading grocery retailer in Bognor Regis is looking for a Customer Experience Manager to drive excellent service and operational standards. In this role, you will manage the overall customer experience, ensuring the team meets performance targets while promoting a seamless shopping experience. Previous leadership experience in a fast-paced environment is essential. The position offers a competitive salary and numerous employee benefits, including discounts and wellness support.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme based on performance

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Cycle to Work scheme

Wellbeing support including counseling

Diversity and inclusion development opportunities

Qualifications

• Experience in a fast-paced operational environment.
• Proven success in managing complex people matters.
• Track record of delivering exceptional customer experiences.

Responsibilities

• Manage overall customer experience in the store.
• Oversee front-end checkout operations.
• Ensure performance and scheduling accuracy of the team.
• Assume responsibility for running the store in management's absence.

Skills

Previous line management responsibilities

Obsessed with customers and service

Ability to deliver KPIs

Leadership experience in retail

Experience managing performances and disciplinaries

Dynamic team leadership

Problem-solving skills

Customer satisfaction focus

Job description

A leading grocery retailer in Bognor Regis is looking for a Customer Experience Manager to drive excellent service and operational standards. In this role, you will manage the overall customer experience, ensuring the team meets performance targets while promoting a seamless shopping experience. Previous leadership experience in a fast-paced environment is essential. The position offers a competitive salary and numerous employee benefits, including discounts and wellness support.