Store Customer Team Leader — Lead, Coach & Serve

Co-op; Stoke-on-Trent; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retailer in Stoke-on-Trent is seeking a part-time Customer Team Leader. You will lead a team, provide exceptional customer service, and handle various store tasks. This role offers full training and significant benefits, including 36 days of holiday, a pension scheme, and health services. The ideal candidate should be customer-oriented and possess leadership qualities, with the flexibility to work varied shifts.

Benefits

36 days of holiday

30% discount on all products

10% discount on other brands

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to handle age-related sales.
• Looking for candidates with a genuine care for customers and team.
• Desire to learn and grow in leadership skills.

Responsibilities

• Provide friendly and thoughtful service.
• Coach and develop team capabilities.
• Manage store safety and legality.
• Support store manager with HR processes.
• Build relationships with the local community.

Skills

Customer service skills

Leadership ability

Organizational skills

Problem-solving skills

Flexibility for varied shifts

Job description

A community-focused retailer in Stoke-on-Trent is seeking a part-time Customer Team Leader. You will lead a team, provide exceptional customer service, and handle various store tasks. This role offers full training and significant benefits, including 36 days of holiday, a pension scheme, and health services. The ideal candidate should be customer-oriented and possess leadership qualities, with the flexibility to work varied shifts.