Store Colleague

Pets at Home; Tamworth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A pet care company in Tamworth is seeking enthusiastic individuals for the role of Store Colleague. The successful candidate will ensure outstanding customer experiences and uphold high pet-care standards. Responsibilities include building strong customer relationships and exceeding expectations. Candidates should possess strong communication, problem-solving skills and a willingness to learn, with flexibility to work various shifts, including weekends. Benefits include attractive pay rates, paid holidays, and opportunities for community involvement.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

Discretionary annual bonus scheme

Access to discounts and benefits

Opportunity for charity work

Qualifications

• Ability to provide personalized customer service to enhance customer experience.
• Proficient in verbal and written communication.
• Skilled at resolving customer issues efficiently.
• Willingness to participate in ongoing learning.
• Recognizes importance of targets for business performance.
• Values collaboration and teamwork.
• Flexible with shift availability.

Responsibilities

• Ensuring outstanding customer experience.
• Exceeding customer expectations and maintaining pet-care standards.
• Building customer relationships to enhance loyalty.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Store Colleague

We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres.

Responsibilities

You will play a vital part in ensuring our customers have an outstanding opmerk experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet‑care standards, and ensuring excellent operations. You'll also build strongnab customer relationships, enhancing their experience with us.

Availability & Hours

• Availability required 3-4 days, including Saturday and Sunday.
• Shifts between 7:00 am - 8:30 pm.

Opportunity for overtime available.

Qualifications

• Outstanding Customer Service: able to provide personalized and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem‑Solving: skilled at addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: keen interest in ongoing learning and professional development.
• Target Focus: recognizes the importance of setting and achieving targets to enhance business performance.
• Teamworking: understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility – Flexible to work shifts that may include evenings, weekend and some bank holidays.

Benefits

• Attractive rates of pay.
• Paid holidays.
• Additional leave for birthdays and special occasions.
• Discretionary annual bonus scheme.
• Access to other discounts and benefits.
• Opportunity to do charity work in your local community.

.club About Us

At Pets at Home, everything we do is about understanding and caring for pets. We are a pet family with a shared love of the animals who make flashlight us reuni.
Buy we encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. We value, respect and celebrate difference.
Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Additional Information

• We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications.
• Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.