Store Branch GM: Lead, Inspire, Elevate Customer Experience

DFS; Sunderland; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading UK sofa retailer is seeking a Branch General Manager in Sunderland. This hands-on leadership role involves delivering exceptional customer experiences, managing store performance, and fostering a positive team environment. Candidates should have strong leadership skills, a passion for customer experience, and the ability to make effective decisions. The position offers a competitive salary, bonuses, and various employee benefits including a car allowance.

Benefits

Competitive salary

Car Allowance

30% colleague discount

Generous holiday allowance

Enhanced family leave

Paid volunteering day

Leadership development programmes

Wellbeing support

Group pension

Life assurance

Qualifications

• Proven ability to lead and inspire a team.
• Strong decision-making capability.
• Experience in retail management preferred.

Responsibilities

• Lead the team to deliver a seamless customer experience.
• Own the store's financial and operational performance.
• Create a fun, inclusive team culture.
• Coach and develop team members.
• Engage with the local community.

Skills

Strong people leadership

Excellent communication skills

Retail management experience

Motivation and change management

Customer experience passion

Job description

A leading UK sofa retailer is seeking a Branch General Manager in Sunderland. This hands-on leadership role involves delivering exceptional customer experiences, managing store performance, and fostering a positive team environment. Candidates should have strong leadership skills, a passion for customer experience, and the ability to make effective decisions. The position offers a competitive salary, bonuses, and various employee benefits including a car allowance.