Staffing Coordinator

HCRG Care Group; Chippenham; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A leading health and care services provider in the UK is seeking a Staffing Coordinator to support workforce management in a hybrid working environment. The role involves booking agency workers, maintaining the E-Roster system, and providing essential administrative support to clinical teams. Candidates should possess excellent communication skills and the ability to thrive under pressure. Competitive salary and benefits are included, with a commitment to professional development and a supportive team environment.

Benefits

Private medical insurance

Access to discounts through My Reward Hub

Flexible wage access

Qualifications

• Enthusiastic and highly organised individual with excellent communication skills.
• Ability to work from own initiative and under pressure in a fast-paced environment.
• Experience supporting operational teams in workforce management is advantageous.

Responsibilities

• Support operational teams in supply and process management of temporary workforce.
• Ensure accurate E-Roster central management.
• Book agency workers and communicate with bank workers daily.

Skills

Excellent communication skills

Ability to work under pressure

Organised and proactive

Ability to learn quickly

Job description

Base - Chippenham Community Hospital, Rowden Hill, Chippenham, Wiltshire SN15 2AJ utilising a hybrid working model to include some remote working. This is a busy but extremely rewarding and vital role to the organisation, supporting operational teams in the supply and process management of temporary workforce; ensuring up to date and accurate E-Roster central management; as well as providing administration support to the wider Flexible Workforce and Rostering team. We are looking for an enthusiastic and highly organised individual with excellent communication skills, who can work from their own initiative, be able to learn and pick up systems quickly and work well under pressure in a fast-paced environment. Sitting within the wider People Team structure, this role works as part of a small team who offer 7-day service support to clinical teams across the organisation. This role would be 37.5 hours per week covering core hours Monday - Friday with a rostered weekend rotation, based in Chippenham Community Hospital with a hybrid model combining office and remote working.

• Book bank and agency workers in line with agreed booking processes, policies and authorisation arrangements.
• Communicate on a daily basis face to face, by email and by telephone with bank workers to support shift fill and worker liaison.
• Respond to requests from flexible workers (bank/agency) and accurately record requests for cover from departments, wards and managers.
• Book agency workers through the third party provider and ensure that the data across the two systems is updated and maintained consistently and accurately.
• Be a first point of contact for the team, including managing the generic inboxes, answering queries and escalating as appropriate.
• Act as a key contact for new starters joining the Flexible Workforce Service
• Update internal service users regularly in regard to cover request progress or any changes to requirements.
• Act as a point of contact for any general queries around the systems and processes related to Allocate Healthroster. Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Package Description

As a Staffing Coordinator, you'll be part of our valued team at HCRG Care Group. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £23,875 £25,814 with group pension
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support - at locations across the country
• Free tea, coffee and milk at your base location in Runcorn
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling