Staff Machine Learning Scientist - AI Agent Systems

Zendesk; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading technology company in Greater London is seeking a Staff Machine Learning Scientist to drive innovation in AI solutions for customer engagement. This role offers you the opportunity to shape product roadmaps and collaborate with cross-functional teams. Responsibilities include designing comprehensive ML projects, implementing novel solutions, and staying updated with the latest in NLP and ML. Candidates should have a degree in relevant fields and a strong track record in machine learning and AI. This position provides a flexible hybrid work model.

Benefits

Flexible working hours

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• Proven record of Machine Learning or NLP research in industry.
• Ability to implement ideas from research literature into proof‑of‑concept models.
• Experience with LLMs, Prompt Engineering, and AI Agent Context Management is a bonus.

Responsibilities

• Design and test novel AI solutions for real business problems.
• Own full research projects from requirements to reporting.
• Collaborate with AI engineers to implement designs.

Skills

Machine Learning

Natural Language Processing (NLP)

Deep Learning

Conversational AI

Communication Skills

Education

Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics

Job description

A leading technology company in Greater London is seeking a Staff Machine Learning Scientist to drive innovation in AI solutions for customer engagement. This role offers you the opportunity to shape product roadmaps and collaborate with cross-functional teams. Responsibilities include designing comprehensive ML projects, implementing novel solutions, and staying updated with the latest in NLP and ML. Candidates should have a degree in relevant fields and a strong track record in machine learning and AI. This position provides a flexible hybrid work model.