SSA: Visits Booking (Ref: 12173)

HM Prison and Probation Service; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Job summary

A government agency is seeking a candidate to oversee the management of visit applications and bookings for prisoners. The role requires timely processing and effective communication with various stakeholders. The successful applicant will ensure public safety and maintain accurate records in a supportive role within the Prison Service. This is a non-operational position with no line management responsibilities.

Benefits

Salary of £24,527

Pension contribution of £7,105

Access to learning and development

Flexible working options

Inclusion and diversity culture

Annual leave and public holidays

Ticket Advance

Qualifications

• Ability to fulfil role responsibilities in English (and Welsh if applicable).
• Experience in administrative assistance.
• Ability to handle sensitive information and ensure public protection.

Responsibilities

• Process visit applications and bookings in a timely manner.
• Serve as the primary contact for visitors and inform them of procedures.
• Maintain the accuracy of the booking system.

Skills

Communicating and Influencing

Working Together

Managing a Quality Service

Job description

The job holder will process all visits applications and bookings in a timely and professional manner maximising the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders.

This is a non operational job with no line management responsibilities. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

• Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment
• Receive telephone calls and e‑mails from visitors booking a time/date to visit, allowing the visit to be entered onto the booking system, sending out visiting orders and ensuring these are valid at the time of booking
• Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard and visits centre
• Ensure that public protection and security information is kept up to date and relevant on the booking system
• Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors, informing security of any issues
• Undertake initial work to arrange visits for disabled visitors and special circumstance visits e.g. bereavement
• Provide information to outside agencies when requested, such as assisted prison visits scheme
• Provide administrational assistance in area of work
• Maintain accurate filing system for area of work
• Respond to queries relating to area of work, redirecting where required
• Operate the switchboard appropriately by identifying the caller’s needs and ensuring all messages are communicated to the appropriate parties

Behaviour and Strengths Assessment

We will assess you against the following behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service

This vacancy is using Success Profiles and will assess your Behaviours and Strengths.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria and offer a Redeployment Interview Scheme to civil servants who are at risk of redundancy.

Diversity and Inclusion: The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Benefits

• £24,527 salary with £7,105 pound pension contribution to a Civil Service Defined Benefit Pension scheme
• Access to learning and development
• Flexible working options to enhance work life balance
• Inclusion and diversity culture
• Annual leave and public holidays
• Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the link below which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.