Senior Delivery Practice Manager - AI/ML, Professional Services

Amazon; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading cloud services provider in Greater London seeks a Sr. Delivery Practice Manager to lead a team of Delivery Consultants. The role involves managing customer engagements, optimizing team performance, and driving business development initiatives. Candidates should possess knowledge of compliance standards and experience with cloud computing. If you have a background in technology consulting and a passion for customer success, apply now for this impactful role.

Qualifications

• Strong leadership experience managing teams of 50+.
• Familiarity with enterprise architecture and virtualization technologies.
• Proven track record in business development and customer engagement.

Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Collaborate with various stakeholders to deploy cloud solutions.
• Oversee on-time and within-budget delivery of customer projects.

Skills

Compliance and security standards knowledge

Experience with consulting practice leadership

Infrastructure-as-a-service (IaaS) cloud computing knowledge

Ability to optimize team performance

Education

Bachelor's degree in Computer Science or related field

Job description

Sr. Delivery Practice Manager - AI/ML, Professional Services

Job ID: 3169444 | AWS EMEA SARL (UK Branch)

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Snr Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a Snr DPM you will be responsible for building and managing a team of Delivery Consultants working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a Snr DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.

Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. Snr DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets

Basic Qualifications

• Knowledge of compliance and security standards across the enterprise IT landscape
• Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
• Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
• Experience with enterprise architecture including virtualization technologies and distributed architecture

Preferred Qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with design of modern, scalable delivery models for technology consulting services
• Experience with vertical industry sales and delivery work of contemporary services and solutions
• Experience with international sales and delivery work with global F500 enterprise customers and partners

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