Sr.Business Analyst – Retail, Consumer Goods and Hospitality

Cognizant; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in the UK is looking for a Senior Business Analyst with 10-12 years of experience to lead initiatives in the Retail sector. The ideal candidate will have expertise in business process optimization and stakeholder engagement, alongside strong leadership in cross-functional teams. Familiarity with tools such as Manhattan, SAP, and Salesforce is essential. This role offers competitive compensation and opportunities for professional growth.

Qualifications

• 10-12 years of experience in Business Analysis, preferably in Retail.
• Experience leading cross-functional teams and managing large projects.
• Ability to engage with stakeholders and conduct workshops.

Responsibilities

• Lead Business Analysis across initiatives in retail and consumer goods.
• Improve processes by identifying logistical practices.
• Engage with stakeholders for requirement gathering.
• Create and document business requirements.
• Support project planning and implementation.
• Support internal and external delivery teams during projects.
• Facilitate testing and support end-user adoption.

Skills

Retail or Consumer Goods Industry expertise

Lead and manage workshops

Relationship management

Cross-functional team management

Agile methodologies

Data analysis and modeling

Problem-solving skills

Tools

Manhattan

SAP

Salesforce

Job description

A Senior Business Analyst role with at least 10-12 years of experience to lead & engage with our leading Retail Consumer Goods clients to identify and support requirement gathering and validation against that are driving business values and guide through successful business initiatives and implementations

Responsibilities

• Lead and drive Business Analysis across workstreams to drive and support the execution of retail and consumer goods initiatives for our customers

• Improving processes across the business by identifying and implementing logistical practises

• Engage with business stakeholders and conducting workshops for requirement elicitation

• Map business processes and user journeys developing business domain models and associated documentation - Business process modelling Process flow modelling Data flow modelling Stakeholder analysis

• Creating the business requirements document including non-functional requirements

• Creation of Process Maps (L1 L2 L3 L4) and undertaking gap analysis.

• Documentation of BRDs FSDs NFRs and RTMs

• Support internal and external delivery teams with project planning functional and non-functional requirements testing reporting implementation and post-implementation activities

• Support and facilitate the test team and business teams during business process validation

• Support end users in adopting functional changes (e.g. training documentation implementation support)

• Contribute to research design and writing of articles/whitepapers and participate as a team member in collateral development.

Required Skills

• Domain expertise in Retail or Consumer Goods Industry across products such as Manhattan SAP e-commerce implementations with Salesforce

• Experience in leading and managing workshops senior stakeholder meetings and building relationships between external partners and internal stakeholders to deliver project objectives

• Ability to manage 10 or more people as part of a cross-functional team comprising of business analysts developers testers and other support functions

• Ability to manage timely and successful delivery of the project working with cross-functional teams to manage risks and measure and report on progress

• Proven experience of leading projects across digital transformations and initiatives

• Experience in data analysis and modelling to add fact-based decision making to drive business decisions would be an added-value

• Proven track record of problem-solving skills

• Strong understanding of Agile methodologies and ways of working

Nice to have Skills

• Agile PM/PO certification

• Outside in approach to Thought Leadership