SPHT Team Attached Administrator

NHS; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

A public health organization in Stoke-on-Trent seeks an SPHT Team Attached Administrator to support a dynamic multidisciplinary team. This role involves managing appointments, maintaining patient records, and ensuring excellent customer care in a busy office environment. With a commitment to high-quality service, the ideal candidate will have strong IT skills and experience with the RIO NHS system. This full-time position offers opportunities for professional development and a supportive workplace culture.

Benefits

Ongoing training and support

Career development opportunities

Supportive environment

Qualifications

• Experience in similar role, arranging meetings and office activities.
• Strong commitment to high-quality service and a passion for helping people.
• Ability to thrive in a fast-paced environment with competing priorities.

Responsibilities

• Act as the first point of contact for service users.
• Manage appointments and maintain accurate patient records.
• Ensure compliance with information governance policies.
• Keep the office running efficiently using organizational skills.

Skills

IT skills

Attention to detail

Effective communication

Ability to analyse data

Tools

RIO NHS system

Microsoft Office

Job description

SPHT Team Attached Administrator

The closing date is 05 January 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We have an exciting opportunity for an SPHT Team Attached Administrator to join our Multidisciplinary Specialist Pelvic Health Team. The role is based at Longton Cottage Hospital and is 33.75 hours per week covering weekdays.

Do you want to be part of a dynamic, motivated, multidisciplinary team of administrators, physiotherapists and nurse specialists?

Are you passionate about supporting service users and ensuring their journey through our care pathway is smooth and stress‑free?

Would you enjoy working in supportive environment with supervision and development opportunities to help you thrive?

If so, then a post within our skilled and friendly team could be for you!

You will receive support into the role through induction, training and beyond. There will be opportunities for personal development and career progression if desired.

Main duties of the job

• Act as the first point of contact for service users, providing friendly and professional assistance by phone and in person.
• Manage appointments and maintain accurate patient records using the RIO NHS clinical system.
• Ensure compliance with information governance policies while delivering outstanding customer care.
• Keep our busy office running efficiently with your exceptional organizational and communication skills.

About us

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

• Strong IT skills and attention to detail.
• Experience with the RIO NHS system.
• A commitment to high‑quality service and a passion for helping people.
• Ability to thrive in a fast‑paced environment with competing priorities.

For further information on the Job Description, main responsibilities and Person Specification to ensure you have the relevant skills for the post, please see the attached documents.

Person Specification

Experience

• Experience in similar role, arranging meetings, organising office activities
• Experience of using IT systems including Microsoft Office

Interpersonal Skills/ Attributes

• Effective communication
• Ability to analyse data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust