Specialty Administrative Assistant | University College London Hospitals NHS Foundation Trust

University College London Hospital; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in London is looking for an organised individual to join their team, providing essential support to patients and clinicians. The role demands strong organisation, attention to detail, and the ability to remain calm under pressure. You will coordinate patient schedules, handle queries, and ensure effective communication in challenging scenarios. Join a supportive environment that values your input and invests in your growth.

Qualifications

• Excellent organisation skills and ability to coordinate schedules.
• Strong attention to detail and ability to update records using IT systems.
• Calm demeanor under pressure with professional communication skills.

Responsibilities

• Coordinate busy schedules and patient appointments efficiently.
• Act as first point of contact and handle queries professionally.
• Communicate clearly with patients and colleagues in challenging situations.

Skills

Organisation

Attention to detail

Empathy

Teamwork

Problem-solving

Job description

Overview

We are looking for someone who thrives on organisation, problem-solving and supporting others. In this role, you’ll be a vital part of a team that helps patients, families and clinicians feel confident and cared for throughout their journey. What matters most here isn’t just what you do, but how you do it. If you bring empathy, attention to detail and a passion for delivering excellent service, you’ll find this is a place where your contribution is genuinely valued. At UCLH, you’ll join a supportive, inclusive and forward-thinking environment where people work together to achieve outstanding results. We’ll invest in your growth, welcome your ideas, and give you the chance to be part of a Trust recognised for its innovation, research and patient-centred care.

Responsibilities

• Coordinating busy schedules and patient appointments with accuracy and efficiency.
• Acting as a first point of contact, handling queries with professionalism and sensitivity.
• Using IT systems confidently to update records, produce documents and support team processes.
• Communicating clearly with patients, families and colleagues, even in challenging situations.
• Staying organised, prioritising tasks and problem-solving when plans change at short notice.

Requirements / What you’ll bring

To thrive in this role, you’ll need excellent organisation, strong attention to detail, and the ability to stay calm under pressure. Just as importantly, you’ll bring empathy, teamwork and a commitment to delivering excellent service to patients and staff alike.

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Why work here

Come and be a part of the best NHS trust in England to work for, according to our staff. UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

This advert closes on Tuesday 7 Oct 2025