Specialist Service Provider Healthcare

Pearson; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading global learning company is looking for a Specialist, Service Provider who excels in training and assessment delivery for healthcare support workers. The ideal candidate will have an L3 NVQ/Diploma in Healthcare and experience in managing learner progress and providing high-quality feedback. This full-time remote role allows for flexibility and travel, making it suitable for those seeking work-life balance. Responsibilities include delivering training programmes, conducting assessments, and collaborating with stakeholders to support learners' progression.

Qualifications

• Proven experience in managing learner progress and delivering high-quality assessments.
• Ability to coach and mentor learners effectively.
• Experience in utilizing digital tools to track and manage learner progress.

Responsibilities

• Deliver high-quality training and assessment programmes for learners.
• Conduct regular assessments and reviews for learners.
• Arrange workplace visits to observe learners' progress.
• Maintain accurate learner records and compliance with standards.
• Manage and monitor the progress of allocated learners.
• Collaborate with stakeholders for smooth apprenticeship progression.
• Participate in team meetings and professional development.

Skills

Strong interpersonal and communication skills

Organisational skills

IT proficiency

Education

L3 NVQ/Diploma in Healthcare

Job description

Job title: Specialist, Service Provider

This role aligns to industry-level titles such as Healthcare Assessor, Healthcare Coach, Apprenticeship Coach, Healthcare.

Description

Service Provider at this tier specialize in efficiently executing moderately complex school service tasks with increasing independence and technical proficiency. Often these tasks are essential to services and directly related to contractual or compliance requirements. They own well-defined processes to execute their responsibilities and ensure distribution of their product or service. Their responsibility also extends to troubleshooting recurring operational obstacles, providing detailed updates to managers, and initiating improvements in routine delivery practices. This role requires focus on quality and accuracy to ensure that all work not only meets, but consistently exemplifies, the company's standards for school support.

This full-time role offers flexible remote work, and the opportunity to travel to various locations, making it ideal for those seeking work-life balance and variety in their daily tasks.

Key Responsibilities

• Deliver high-quality training and assessment programmes for Senior Healthcare Support Workers, ensuring that learners achieve their Diploma and Level 3 Apprenticeship Standard.
• Conduct regular assessments and reviews, providing clear, constructive feedback to learners and ensuring they are fully prepared for End Point Assessment.
• Arrange and complete workplace visits to observe learners' progress, providing support, guidance, and feedback in line with the required qualification standards.
• Maintain accurate learner records, electronic portfolios, ensuring compliance with internal and external quality standards.
• Manage and monitor the progress of your allocated learners, ensuring they meet their target achievement dates and receive the necessary support.
• Collaborate with learners, line managers, and other stakeholders to ensure smooth progression throughout the apprenticeship programme.
• Attend and participate in team meetings, standardisation sessions, and ongoing professional development activities as required.

Essential Qualifications and Experience

• L3 NVQ/Diploma in Healthcare with relevant clinical experience.
• Proven experience in managing learner progress and delivering high-quality assessments and feedback.
• Strong interpersonal and communication skills, with the ability to coach and mentor learners effectively.
• Strong organisational skills, with the ability to manage a caseload of learners and meet deadlines.
• IT proficient, with the ability to use digital tools to track and manage learner progress.

Desirable Qualifications and Skills

• TAQA/A1/D32/33, V1/D34, or equivalent assessor qualifications.
• Teaching qualification (e.g., PTLLS, DTLLS).
• Knowledge of Apprenticeship standards and experience with classroom delivery.
• Familiarity with the Ofsted inspection framework.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job details

Job: School Service Delivery

Job Family: LEARNING\CONTENT_DELIVERY

Organization: Enterprise Learning & Skills

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 21946

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