Spa Therapist

Champneys Forest Mere; Liphook; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading spa and wellness center in the UK is seeking a Spa Therapist to provide high-quality therapeutic treatments and exceptional customer service. The role involves maximizing sales and achieving targets while ensuring a first-class experience for guests. Candidates must have Level 2 & 3 NVQ in Beauty Therapy and essential massage experience. Benefits include generous incentives, learning opportunities, and discounts on products and treatments.

Benefits

Generous points incentive system

Learning and development opportunities

Complimentary Spa Day after probation

Discounted membership to health clubs

Qualifications

• Level 2 & 3 NVQ in Beauty Therapy or equivalent qualification is required.
• Massage experience is essential.

Responsibilities

• Provide first-class service with therapeutic and holistic treatments.
• Maximise treatment and retail sales while achieving targets.
• Deliver exceptional customer service to exceed guest expectations.
• Provide advice via talks and demonstrations.
• Maintain treatment standards and stay updated on products.

Skills

Massage experience

Therapeutic treatments

Customer service

Education

Level 2 & 3 NVQ in Beauty Therapy

Job description

Spa Therapist

Champneys Forest Mere

Contract: Full Time

Salary: £30,800.00 OTE

At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision, we pride ourselves on our exceptional teams, therapists that are the best in the business.

Responsibilities

• Provide a first‑class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to ensure targets and KPIs are achieved.
• Deliver exceptional customer service which exceeds guest expectations.
• To provide ultimate client care to all of our guests, and give them an unforgettable and lasting treatment experience, maximising revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
• To provide professional advice to guests via talks and demonstrations, spa tours, and promotional events to promote available treatments, recommending suitable homecare advice for our guests to be able to continue their results at home.
• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to, ensuring you keep up to date with developments relating to the product ranges and any new treatments.
• To follow Champneys protocols and training programs ensuring you are offering the best service to our guest and to attend training courses required for your therapist grade to be able to offer all treatment a spa therapist should be offering.
• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day, adhering to Health and Safety regulations by using safe work practices.
• To liaise in a positive and constructive manner with the manager and receptionists on the day's scheduled treatments, any changes, additions, etc to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.

Qualifications

• Hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification.
• Massage experience essential.

Shift Times

• Monday to Sunday
• 1000 – 1900
• 1100 – 2000
• Weekends are worked alternatively.

Benefits

• Generous points incentive system, rewarding you for your hard work.
• Learning & development aimed at job satisfaction and career advancement.
• Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
• Variations of treatments are important to us; we monitor texture to give you a varied day.
• All but two of our treatments are 50 minutes or longer, enabling you to build rapport with clients and not feel rushed.
• Health, Wellness and Wellbeing incentives.
• Digital fitness programmes.
• Nutrition guides and recipes.
• Self‑Guided meditation.
• Wellbeing podcasts.
• Champneys experiences (such as overnight stay or ultimate spa day).
• App for all schedules, timesheets, annual leave.
• In‑house social media connecting our Champneys Family.
• Employee Assistance Programme, offering counselling sessions and legal advice if required; other perks such as shopping discounts and financial support.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.

Competitive Salary, plus generous incentive & commission payments.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.