Spa Therapist

Crowne Plaza Docklands-Therapists Sandgate; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hotel in London is seeking a skilled Spa Therapist to deliver high-quality treatments in a serene environment. The ideal candidate will have at least one year of experience in a spa setting and relevant qualifications in beauty treatments and massage. You will be responsible for ensuring exceptional customer experiences while handling special requests from guests. This role offers competitive compensation and a range of employee benefits including flexible work arrangements and wellness programs.

Benefits

Discounted hotel room rates

Additional days leave for your birthday

30% F&B discount at RBH hotels

Flexible working arrangements

Free meals on duty

Life Insurance

Qualifications

• At least 1 year of experience as a beauty therapist performing a wide range of treatments.
• Qualifications in beauty treatments and massage including deep tissue massage.
• Knowledge of treatments and contra-indications is desirable.

Responsibilities

• Offer high quality professional treatments in a serene environment.
• Perform prep work and keep the treatment room clean and stocked.
• Ensure exceptional customer experience and wellness needs of guests.
• Handle special requests from guests with empathy and intuition.

Skills

Previous experience in a Spa

Communication skills in English

Knowledge of skincare retail sales

Immaculate personal grooming standards

Education

ITEC, CIBTAC, CIDESCO or NVQ level 3

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

OUR HOTEL

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on‑site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• Additional days leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much, much more!

A DAY IN THE LIFE OF SPA THERAPIST AT OUR HOTEL

What you’ll be doing…

• Offering high quality professional treatments in a serene and relaxing environment
• Perform prep work and properly clean and restock the treatment room.
• Ensure exceptional customer experience, always considering the wellness needs and concerns of our guests.
• As a Spa Therapist you will handle special requests from guests, including preferences for therapists and treatment methods, as well as show intuition and empathy, especially when guests are celebrating special occasions.

WHAT WE NEED FROM YOU

• Previous experience in a Spa – at least 1 year, as a beauty therapist performing a wide range of treatments
• Qualifications – ITEC, CIBTAC, CIDESCO or NVQ level 3 or equivalent qualification in all beauty treatments and massage including deep tissue massage and electrical facial and body treatments.
• Knowledge of treatments, contra‑indications and skincare retail sales is desirable
• Strong verbal communication skills – English is the primary language used in our hotel.
• Immaculate personal grooming standards

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

Compensation: Competitive salary