Spa Supervisor

Uniting Holding; Newquay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury spa resort in Newquay, UK, is seeking a Supervisor to manage spa operations and lead the team. This unique role requires excellent communication and problem-solving skills, along with a commitment to delivering exceptional customer service. You will be responsible for motivating the hosts and therapists to ensure every guest enjoys a five-star experience, while also managing day-to-day operations. Competitive pay at £9.25 per hour plus perks like commissions and discounts await the right candidate.

Benefits

£9.25 per hour

10% uncapped commission on retail sales

Permanent contract

Innovative paid training

28 days paid holiday per year

50% discount on restaurant food during shift

Access to gym

Healthcare scheme

Responsibilities

• Supervise the operational elements of the spas.
• Motivate and support the team of hosts and therapists.
• Ensure smooth day-to-day running of the spa.

Skills

Active listening skills

Excellent communication skills

Ability to problem solve efficiently

Planning and Time management skills

Computer literate

Experience in training and developing a team

Ability to work within a fast paced environment

Understanding of 5* customer service

Job description

Company Description

Bedruthan and Scarlet are set into the clifftop above Mawgan Porth beach in North Cornwall and belong to the group, Red Hotels. Owned by the same family, we are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team.

Job Description

This supervisory role will focus on the operational element of the spas, supervising the whole team of hosts and therapists who provide a unique and caring approach to the guests whilst ensuring accuracy and attention to detail within the spa. To be able to motivate, support & lead by example, ensuring smooth day to day running of the spa.

This is a varied role which needs a flexible person who is able to manage their own time and prioritise effectively, daring to be different in continuing to find new ways to surprise and delight our guests.

Qualifications

If you’d like to progress your career and join our supervisory team, you will need the following attributes.

• Active listening skills
• Excellent communication skills
• Ability to problem solve efficiently
• Ability to share a vision of what a successful spa experience looks and feels like
• Planning and Time management skills
• Computer literate
• Experience in training and developing a team
• Ability to work within a fast paced environment
• A good understanding of how to deliver 5* customer service

Additional information

We offer:

• £9.25 per hour
• 10% uncapped commission on retail sales
• Permanent contract, variety of working hours including weekends and evenings scheduled 4 weeks out to help plan your life activities – whether you plan to stay or travel!
• Innovative and interesting paid training within a development programme
• Learning opportunities and career progression possibilities
• 28 days paid holiday per year (29 after 1 year)
• Tips
• 50% discount on restaurant food during shift
• Substantial discounts on spa services and products
• Free use of pools and tennis court
• Access to gym
• Healthcare scheme

Wish you were here?

Please use the “apply” link to submit your CV.

Requirements for application

As part of your application, please provide answers in your covering letter or 'message to the hiring manager' to these questions:

1. How would you describe your therapy style?
2. Who has been an inspiration for you and why?
3. What does sustainability mean to you?

Direct applications only. You will need to confirm that you are eligible to live and work in the U.K.

Start Date

available immediately

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.