Spa Receptionist

Alexander House Hotel & Utopia Spa; Turners Hill; On-site; GBP 21,000 - 25,000; Full time

Job summary

A luxury hotel and spa in Turners Hill is looking for a Spa Receptionist to join their dedicated team. You'll be responsible for welcoming guests, managing bookings, and ensuring a relaxing experience at the Utopia Spa. Ideal candidates should have excellent personal presentation and a genuine interest in beauty. This role requires weekend shifts and offers a range of benefits including holiday accommodation discounts and employee perks.

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted hair treatments

Discount off food & beverage

Discount on retail products

Refer a friend recruitment scheme

Qualifications

• 35 hours, 5 days per week including early and late shifts.
• Previous beauty knowledge is a distinct advantage.
• Weekend shifts required.

Responsibilities

• Welcoming guests and handling telephone inquiries.
• Taking individual treatment bookings and liaising with therapists.
• Compiling bills and completing administration duties.

Skills

Excellent personal presentation

Attention to detail in admin

Genuine interest in Spas and Beauty

Job description

The Role

We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.

MAIN DUTIES

• Welcoming guests, residents and members to the Utopia Spa
• Handling telephone enquiries
• Taking individual treatment bookings
• Showing guests around the facilities on arrival
• Liaising with food and beverage departmentsfor guests lunch / tea orders
• Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
• Compiling bills for Spa Guests before departure
• Computer and manual completion of administration duties
• Completing the daily balancing / banking for the spa ready for the accounts team
• Adherence to Mystery Guest Standards criteria throughout the working day

REQUIREMENTS

• 35hrs , 5 days per week including early (7.30am 3.00pm), late (12.45pm 8.15pm) shifts. Please note weekend shifts are part of this role
• Excellent personal presentation
• A genuine interest in Spas and Beauty
• Computer literate and good attention to detail in admin
• Previous beauty knowledge a distinct advantage
• Weekend shifts required

BENEFITS

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including :

Discounted hotel accommodation for yourself and your family at all hotels

Discounted hair treatments at our two Utopia Spas

Discount off all food & beverage at all hotels

Discount of individual treatments booked in our two Utopia Spas

Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch / afternoon tea and service related holiday