Spa Receptionist

Health Club & Spa; St Albans; On-site; GBP 10,000 - 27,000; Full time

Job summary

A luxurious spa facility in St Albans is looking for a Spa Concierge to provide exceptional service to guests. The ideal candidate will engage with guests, guide them on treatments, and support spa therapists in creating a luxurious experience. Prior experience in a similar role and excellent communication skills are essential. This role offers full-time and part-time positions with competitive pay and a range of employee benefits, including discounts and training opportunities.

Benefits

Free staff meals

Discounted food and beverage

28 days holiday

30% discount on Spa treatments

Uniform Provided

Qualifications

• Experience in front desk or receptionist position in a high-end environment.
• Fluency in English with outstanding communication skills.
• A natural flair for service and elegance.

Responsibilities

• Engage with guests to provide first-class hospitality.
• Advise on treatments and fitness classes.
• Ensure accurate processing of Spa charges.

Skills

Customer service

Communication

Hospitality

Job description

1 x Full-Time (40 hours per week) - £26,520.00 per annum &1 x Part-Time Position (16 hours per week) – £10,608.00 per annum

Shifts are between 6.00 am and 10.30 pm

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re currently looking for two passionate individuals to join our dedicated Concierge team.

Your role in our family:

• As a Spa Concierge you will become part of a dedicated team that engages with our guests throughout their experience with us
• To provide our guests with first class hospitality, providing advice and guidance on treatments, retail products and fitness classes; making bookings and supporting the Spa Therapists in providing a truly luxurious experience
• Provide information on hotel services and most importantly, make our guests feel welcome and help them unwind
• Ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner
• So much more!

What would make you the perfect fit?

• A natural flair for service with an elegant, professional demeanour and a genuine passion for delivering exceptional, luxury-level experiences
• Previous experience in a similar role, such as front desk or receptionist positions, within a high-end or customer-focused environment
• Outstanding communication skills, with fluency in English and the ability to engage confidently and warmly with guests and colleagues
• Flexible availability, working 8.5 hour shifts (including weekends and bank holidays), with shift times scheduled between 6:00 am and 10:30 pm

The Best Bit:

• Wide range of training and development opportunities
• Free staff meals and parking
• Discounted food and beverage, accommodation and spa
• 28 days holiday and 1 extra holiday day on your birthday
• 30% discount on Spa treatments and Spa days
• 10% discount on Spa products
• Introduce a friend at work bonus
• Uniform Provided
• Preferred Hotel Group discounted global hotel rates

Sopwell House introduces Cottonmill, the first private members’ spa designed to be woven into the fabric of a better life. An elegant, dynamic concept that never stands still. Constantly evolving to stay ahead, this is a unique world created for only a select group. The warmest welcome; the most elevated design; the last word in cutting-edge fitness and treatments; a uniquely positioned proposition.

A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously.

If this sounds like your dream job, we would love to hear from you!

All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.