Spa Host

red hotels limited; Newquay; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading wellness hotel in Newquay is seeking a friendly and organised Spa Host to join their team. This part-time position includes welcoming guests, managing bookings, and providing support to therapists, all set within a serene spa environment. Ideal candidates should have customer service experience and a genuine interest in wellness. The role offers £12.60 per hour, along with numerous benefits.

Benefits

£12.60 per hour + share of hotel tips

People-centric working environment

Learning and progression opportunities

28 days holiday (increasing to 29 days after 1 year)

Long service scheme: free stay after year one!

40% off food, drinks & hotel services while on shift

Local partnership discounts

Health Shield Healthcare Plan

Temporary on-site team accommodation available

Qualifications

• Previous customer service or front-of-house experience.
• Confident using booking systems and computers.
• Genuine interest in wellness or hospitality.

Responsibilities

• Welcome spa guests with warmth and professionalism.
• Manage bookings and guest queries using digital systems.
• Provide guidance on treatments, facilities, and products.
• Maintain immaculate spa and relaxation areas.
• Support therapists with operational needs.
• Prepare treatment spaces and ensure a calming environment.
• Handle payments, check-ins/outs, and admin tasks.

Skills

Excellent communication skills

Strong organisation and time management

Calm, guest-focused approach

Digital literacy with booking/admin systems

Proactive problem-solving

Ability to work independently and in a team

Job description

We're looking for a naturally friendly, organised, and guest-focused Spa Host to join our nurturing wellness team. You'll be the first point of contact for guests visiting our award-winning spas, ensuring they feel relaxed, informed, and cared for from the moment they arrive. This role blends reception duties, guest support, coordination with therapists, and maintaining serene spa spaces - all set within the stunning clifftops of North Cornwall at the Bedruthan and Scarlet Hotels. This is a part time contract of 24 hours per week.

Responsibilities and Duties

• Welcome spa guests with warmth and professionalism.
• Manage bookings and guest queries using digital systems.
• Provide guidance on treatments, facilities, and products.
• Maintain immaculate spa and relaxation areas.
• Support therapists with operational needs.
• Prepare treatment spaces and ensure a calming environment.
• Handle payments, check‑ins/outs, and admin tasks.

Qualifications

• Are you a warm and welcoming people‑person?
• Do you thrive in calming, guest‑focused environments?
• Are you passionate about wellbeing and creating memorable spa experiences? Previous customer service or front‑of‑house experience.
• Confident using booking systems and computers.
• Genuine interest in wellness or hospitality.

Desired

• Experience in a spa or leisure environment.
• Knowledge of treatments or spa products.
• First Aid certification.

Key Skills

• Excellent communication skills.
• Strong organisation and time management.
• Calm, guest‑focused approach.
• Digital literacy with booking/admin systems.
• Proactive problem‑solving.
• Ability to work independently and in a team.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Joining our team isn't just a job - it's a lifestyle choice.

As a family‑owned, independent Cornish business, we value every member of our team.

Benefits

• £12.60 per hour + share of hotel tips
• People‑centric working environment
• Learning and progression opportunities
• 28 days holiday (increasing to 29 days after 1 year)
• Long service scheme: free stay after year one!
• 40% off food, drinks & hotel services while on shift
• Local partnership discounts
• Health Shield Healthcare Plan
• Temporary on‑site team accommodation available