Sourcing, Negotiation and Placement Officer

CEMP; Norwich; On-site; GBP 31,000 - 34,000; Full time

Job summary

A local government council in Norwich is seeking Sourcing, Negotiation & Placement Officers for a permanent role. This position is crucial in arranging personal care packages to meet unique needs. Ideal candidates will possess strong negotiation skills and customer service passion. Besides, the role offers a competitive salary, generous benefits, and flexible working options. It's a rewarding chance to make a real difference in the lives of individuals receiving care.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Passion for making a difference in people's lives.
• Commitment to helping people live their best lives.
• Willingness to work with social care professionals.

Responsibilities

• Ensure every care package meets unique needs.
• Use negotiation skills to secure rates.
• Communicate directly with service users and families.

Skills

Negotiation skills

Customer service

Knowledge of Social Services

Job description

Sourcing, Negotiation & Placement Officers | 9574 | Permanent Contract | 37 hours per week | £31,537 to £33,699 per annum | (Grade G) | County Hall, Norwich

Are you passionate about making a real difference in people's lives? The arranging of care is at the heart of Adult Social Care, and with an ageing population, this work has never been more important.

The Brokerage Service is a dynamic and professional team within Adult Social Services, dedicated to arranging and commissioning care for Norfolk’s adults.

We are entering an exciting phase of growth and innovation, and we are looking for motivated, personable, and organised individuals to join us.

In this role, you’ll play a vital part in ensuring that every care package meets the unique needs of each person. You’ll use your negotiation skills and the latest technology to secure the best possible rates for the Council, while maintaining the highest standards of quality and care. But this isn’t just about numbers – it’s about people.

You will be speaking directly with service users and their families, listening to their preferences, and agreeing on the right placement that truly supports their wellbeing.

You’ll work closely with social care professionals, analyse options, and make informed recommendations. Every day brings new challenges and opportunities to make a positive impact. If delivering exceptional customer service is your passion and you thrive in a fast‑paced, rewarding environment, we’d love to hear from you.

Knowledge of Social Services, its policies, and the Care Act would be an advantage, but what matters most is your commitment to helping people live their best lives.

For an informal discussion, please contact Gilly Brown, Operations and Development Lead, at

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part-time, remote and hybrid working depending on your job role and business need
• Financial benefits such as:
  • Norfolk Rewards – our employee discount programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out
  • A Blue Light card for Fire Service and Social Care workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
  • Tax‑efficient ways of getting extra pension and new bikes
  • Access to our tax‑efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard‑to‑fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Wednesday 7 January 2026 at 23:59

All other applicants closing date: Wednesday 14 January 2026 at 23:59