Solutions Specialist

Story Terrace Inc.; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A property management technology company is seeking a Solutions Specialist to enhance their Diagnostic product delivery. The ideal candidate will possess excellent communication skills, a customer success mindset, and experience in software implementation. Responsibilities include customer collaboration, configuration of product instances, and ongoing support for enhancements. This role offers a competitive compensation package and opportunities for flexible working arrangements.

Benefits

A competitive compensation package

25 days annual holiday

Flexible working environment including the option to work abroad

Private health care

Enhanced parental leave

Life insurance (4x salary)

Employee assistance program

Company volunteering day

Learning management system powered by Udemy

Referral bonus and charity donation

Pension scheme

Company-sponsored lunches and social gatherings

Qualifications

• Experience configuring and deploying software products to meet customer needs.
• Experience working in a technical environment / software development environment.
• Experience in the social housing or local government sectors.
• Experience with housing management systems (e.g., Civica, Northgate, Capita).
• Basic data analysis skills.
• Agile delivery experience.
• Training delivery experience.

Responsibilities

• Understand customer requirements and implement the software product.
• Work alongside project managers and developers for successful delivery.
• Configure customer instances of the product.
• Support existing customers with performance monitoring.
• Ensure Quality Assurance of the Solution.

Skills

Strong written and verbal communication skills

Self-management

Customer success mindset

Creative problem-solving

Technical aptitude

Business analysis

Customer engagement & communication

Sector knowledge

Documentation

Tools

Jira

Confluence

Job description

About Us

At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.

We harness cutting‑edge technology and data‑driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real‑time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world‑class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward‑thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

As a Solutions Specialist, you’ll play a key role in delivering high‑quality experiences for our Diagnostic product and the clients that utilise this.

You’ll contribute to the Delivery team by assisting to improve our processes and taking part in Quality Assurance. This role requires you to collaborate closely with the Delivery and Development teams to ensure the successful delivery of client implementations.

Responsibilities

• You’ll work closely with customers to understand their requirements, run workshops to gather and refine needs, and identify the most effective way to implement our software product and integrations to meet those requirements
• In addition to working directly with customers to define and implement their requirements, you’ll work alongside project managers and developers to ensure successful delivery of the product in line with those requirements
• Develop a strong technical understanding of the product to support tailored implementations
• Configure customer instances of the product, including setup, settings, and content
• In addition, you’ll support existing customers by monitoring performance and working with them to enhance their implementation through new features, configurations, and ongoing improvements
• You’ll also use your knowledge and expertise to support internal teams across the business as needed
• Ensuring Quality Assurance of the Solution such as product development testing alongside functional requirements for our clients
• Conducting and contributing to webinars and user groups based on the Solution
• Involvement in creating documentation and providing training

Skills

• Strong written and verbal communication skills – you’ll need to be in regular contact with key stakeholders
• Self‑management – Organised, proactive, and able to manage multiple projects or tasks concurrently.
• Customer success mindset – Focused on customer satisfaction, performance monitoring, and continuous improvement
• Creative problem‑solving – Ability to think laterally to design effective, sometimes bespoke, integration and implementation solutions
• Technical aptitude – Strong understanding of software systems, integration principles, and configuration (e.g. API usage, system settings, data structures)
• Business analysis – Skilled at gathering, understanding, and documenting requirements
• Customer engagement & communication – Ability to confidently engage with customers, run workshops, and translate business needs into technical requirements.
• Sector knowledge – Good understanding of the housing sector, especially responsive repairs and associated operational processes
• Documentation – Ability to create clear implementation notes, guides, or training materials

Experience and Qualifications

• Software implementation – Experience configuring and deploying software products to meet customer needs.
• Experience working in a technical environment / software development environment
• Experience in the social housing or local government sectors
• Experience with Jira and Confluence tools
• Experience with housing management systems (e.g. Civica, Northgate, Capita)
• Basic data analysis – Ability to monitor performance and suggest data‑driven improvements.
• Agile delivery experience – Comfortable working in agile or iterative project environments.
• Training delivery – Experience supporting user onboarding or delivering training sessions.

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• 25 days annual holiday
• Flexible working environment including the option to work abroad
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.