Solutions Architect-Lifecycle & Field Services

Zones, LLC; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is seeking a Senior Solution Architect to lead pre-sales efforts and design innovative solutions in device management and lifecycle services. The ideal candidate will have at least 7 years of experience in IT pre-sales and strong expertise in service deployment and management. This role includes hybrid working options and offers a comprehensive benefits package including health insurance and professional development opportunities.

Benefits

Private medical insurance

Wellness programs

Discounts on gym memberships

Retail purchase discounts

Qualifications

• 7+ years of experience in IT pre-sales or solution architecture.
• Expertise in IT service environments including service desk and field deployments.
• Strong ability to influence stakeholders and lead teams.

Responsibilities

• Create and present solution designs and proposals.
• Lead pre-sales solutioning, pricing, and competitive positioning.
• Collaborate with vendors and internal teams to execute solutions.

Skills

Strong presentation skills

Public speaking

Analytical skills

Leadership skills

Tools

ServiceNow

MECM (SCCM)

Intune

VMware

Microsoft Virtual Desktop

Job description

Company Overview

Zones – First Choice for IT. When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones leverages a robust portfolio and high partner certifications (including Microsoft, Apple, Cisco, Lenovo, Adobe, and more) to build digital infrastructures that change how business does business, ensuring whatever you need, you can Consider IT Done.

Position Overview

The Solution Architect – Lifecycle & Field Services is a senior-level role responsible for leading technical pre-sales and solutioning efforts across device services, field deployments, and lifecycle management. You will partner with sales, delivery, and technology vendors to design and price innovative solutions that align with customer requirements, ensuring scalability, efficiency, and competitive value. This role spans hardware, software, and managed services, driving client success through compelling solution design, proposal support, and high-quality delivery enablement.

What you’ll do as the Solution Architect, Lifecycle & Field Services

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

This role requires up to 50% travel.

• Create and present solution designs, offerings, and proposals aligned with client business needs.
• Lead pre-sales solutioning, pricing, and competitive positioning for field services and lifecycle solutions.
• Collaborate with technology vendors and internal delivery teams on solution planning and execution.
• Drive sales enablement initiatives, helping sales and presales teams articulate solutions effectively.
• Establish pricing models and technical documentation for RFPs and Statements of Work.
• Qualify opportunities, assess risks, and ensure scope clarity across hardware, software, services, and geographies.
• Participate in solution presentations, walkthroughs, and client workshops.
• Develop processes, tools, and metrics that enhance solutioning efficiency and productivity.
• Deliver solutions in areas such as:

• Service Desk & IT Asset Management
• Modern Device Management (Intune, Jamf, WorkspaceOne)
• Field Deployments, Rack & Stack, Store-in-a-Box, Asset Tagging/Kitting
• Device Lifecycle, Refurbishment, ITAD, Warranty & Break/Fix services
• Audio/Visual Systems, Video Walls, POS Devices, UPS, and related environments

What you will bring to the team

• Strong expertise in IT service environments: service desk, field deployments, desktop engineering, device lifecycle, and A/V systems.
• Knowledge of tools and platforms such as ServiceNow, MECM (SCCM), Intune, VMware, and Microsoft Virtual Desktop.
• Ability to craft competitive proposals that balance effort estimation, pricing, and scope with delivery capability.
• Strong presentation, public speaking, and written articulation skills.
• Proven ability to lead cross-functional teams and influence stakeholders.

• 7+ years of experience in IT pre-sales or solution architecture with leading consulting or technology firms.
• Broad experience across hardware, software, professional services, and managed services—ranging from small quick-turn proposals to large-scale, multi-million-dollar solutions.
• Deep understanding of cost and price benchmarks, with ability to price proposals competitively through global delivery.
• Strong knowledge of IT product vendors, service providers, and competitive landscape.
• Experience working in globally distributed teams with strong analytical, organizational, and leadership skills.

Benefits

Zones offers a comprehensive Benefits package designed to support the well-being and success of our team members. Your health is important to us, and we embrace hybrid working. Benefits include private medical insurance and access to wellness programs. We also support ongoing training and development to help you reach your career goals, along with additional perks such as discounts on gym memberships, retail purchases, travel packages, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.