Software Support Engineer - Java - Remote

Circle Recruitment; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading tech company in the UK is looking for a Software Support Engineer experienced in Java and SQL. This remote role requires minimal office presence (1 day a week in Warrington). Candidates should be adept in ITIL standards and have strong problem-solving skills. You will analyze and fix software issues, ensuring quality before customer deployment. There’s also an opportunity to advance to a Software Engineer position.

Qualifications

• Excellent experience with Java in a development or application support environment.
• Solid understanding of programming concepts and structured software development.
• Experience in ITIL standards, especially incident, problem, and change management.
• Strong SQL skills with database development experience.
• Ability to handle tight deadlines and meet SLAs.

Responsibilities

• Analyze production software for issues and provide quick fixes.
• Ensure fixes are thoroughly tested before customer release.
• Follow SLA commitments for fault analysis and resolution.
• Code and integrate software following company guidelines.

Skills

Java

SQL

ITIL standards

Effective communication

Problem solving

Job description

Software Support Engineer - Java - Remote

Software Support Engineer with experience in Java, around application support or software development & SQL, is required by a leading company based in the North West. This role will offer mostly remote, so it requires 1 day a week in the Warrington office. You can also progress into a fully-fledged Software Engineer role.

Experience required:

• Excellent experience with Java in a development or application support environment
• Solid understanding of programming concepts and structured software development.
• ITIL standards, especially incident, problem, and change management.
• Documenting and communicating effectively.
• SQL wizard with database development.
• Handle tight deadlines and meet tight SLAs with ease.

Duties include:

• Dive into the technical analysis of the production software, looking for any issues and finding quick fixes that don't break things too badly. Work closely with their customers to help them solve problems and make sure the software is bug-free.
• Make sure that any fixes we find are thoroughly tested and approved before they're released to customers.
• Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly.
• Code, test, and integrate software in line with the company's Software Development guidelines to make sure it's hig...