Social Media Manager

Octopus Energy Ltd; Camden Town; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading energy supplier in the UK is seeking an experienced Social Media Manager to enhance their social media impact. You will analyze trends, create engaging content, and collaborate closely with the Community Management team. The ideal candidate has at least three years of experience and skills in video production and social listening. This role offers a blend of office-based and flexible work arrangements.

Qualifications

• At least three years' work experience in social media and content.
• Video production and editing skills (ideally Adobe suite).
• Experience with social listening tools like Brandwatch.

Responsibilities

• Use social listening tools to predict trends and understand customers.
• Analyze content performance to improve results.
• Manage content flow from idea to feed weekly.

Skills

Social media management

Video production

Content analysis

Social listening

Adaptability

Tools

Adobe suite

Brandwatch

Job description

Overview

We are looking for an experienced social media manager who can wear many hats with the overarching goal of growing the impact of the social media Octoverse. A hands-on creative who's looking to step up to greater responsibility.

Responsibilities

• Listen and lurk: use social listening tools to predict wider trends and better understand customers, competition and climate. You'll work closely with our Community Management team and directly talk to customers yourself.
• Measure impact: you'll look at the data to help us test, learn and meaningfully improve our content performance.
• Keep the wheels turning: you'll be responsible for getting our content from idea to feed. We don't do long-term scheduling and content calendars. Instead with your finger firmly on the pulse you'll prioritise our output week-to-week to keep it timely, fresh and impactful.
• Social media is 24/7 and Octopus is famous for its customer service. You'll regularly see our directors popping up on X and Facebook groups to look after customers and this team supports them.
• This doesn't mean work all the time, but if you are keen on flexible working over clocking in and out, this is more likely to be a job for you.
• This is mainly an office-based role, working from our London HQ in Oxford Circus. You'll be in 4 days in for the first 6 months, 3 days a week after that.

Qualifications

• At least three years' work experience in social media and content
• Video production and editing skills (ideally Adobe suite)
• Social listening experience (we use Brandwatch)
• Content performance analysis and reporting - you know in your bones what makes great social content, but you know how to look at the data too, testing and learning constantly to make us better
• You're 'chronically online', meaning you're fascinated by the many facets of internet culture and personally use social media a lot.
• You have a deep understanding of people, how they think and how they engage with content and social media.
• T-shaped: you're adaptable and happy to have a crack at everything
• You're genuinely passionate about making a big green dent in the universe

About the company

Octopus Energy is on a mission to make the world's energy fairer, cleaner and better. In nine years, we've become the UK's largest energy supplier, but we're not like the rest. Out of 650,000+ reviews, 89% of customers rate us 'Excellent'. We invest billions into building renewable generation across Europe, you can talk to our CEO on Twitter, and we work with everyone from Arsenal to Idris Elba to Al Gore. And because we genuinely do what's right for customers, stuff like this happens a lot.