(Snr) Medical Information Associate- Finnish language

PrimeVigilance; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading medical information provider in the UK is seeking a dedicated individual to assist in their medical information department. Ideal candidates will have an undergraduate degree in life sciences and fluency in English and Finnish. Key responsibilities include handling medical information inquiries and pharmacovigilance activities, alongside providing excellent customer support. A supportive working environment with training opportunities is offered.

Benefits

Training and career development opportunities

Strong emphasis on personal and professional growth

Friendly, supportive working environment

International colleagues with English as the company language

Qualifications

• Experience in customer service is an advantage.
• Independent problem solving and decision-making skills are necessary.
• Process-oriented approach to work duties.

Responsibilities

• Handle medical information enquiries in English and Finnish.
• Conduct pharmacovigilance activities, including adverse event intakes.
• Provide accurate responses to medical enquiries from external stakeholders.
• Prepare responses based on literature research and collaboration.
• Participate in out-of-hours medical information services.

Skills

Fluency in English

Fluency in Finnish

Attention to detail

Organizational skills

Problem-solving skills

Critical thinking

Education

Undergraduate degree in life sciences

Tools

MS Word

MS Excel

Job description

Job Description

The role is ideal for a confident and enthusiastic individual who is looking to develop their knowledge of Medical Information. They will assist in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.

• Responsible for handling medical information enquiries in English and Finnish
• Responsible for pharmacovigilance activities, such as initial intake of adverse events
• To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center;
• To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable;
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24 / 7 enquiry handling service

Qualifications

• An undergraduate degree in life sciences or equivalent advanced degree with experience.
• Customer service experience is an advantage
• Fluency in both English and Finnish
• Advanced knowledge of MS Word and Excel
• Excellent attention to detail and organizational skills
• Independent problem solving and decision‑making skills
• Process oriented and critical thinking
• Responsible approach to work duties

Additional Information

Why PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human‑centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer :

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.