SMB Customer Success Manager – Onboarding & Growth

Gympass; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A wellness technology company in London is seeking an SMB Customer Success Representative to drive customer adoption and ensure successful onboarding for new clients. Ideal candidates will have over 3 years of experience in customer success and strong communication abilities. This role focuses on delivering an exceptional initial experience and achieving rapid customer value to foster long-term relationships. The company offers a flexible work environment and extensive wellness benefits.

Benefits

Free wellness membership

Health and dental insurance

Flexible work options

Generous paid time off

Parental leave policy

Qualifications

• 3+ years of experience in a high-volume, focused customer success role.
• Experience in wellness or benefit sectors is ideal.
• Experience in SaaS solutions and with HR stakeholders.

Responsibilities

• Own onboarding experience for new customers.
• Ensure customers reach a minimum enrollment level within the first month.
• Manage reactive commercial requests and serve as escalation point.
• Analyze performance metrics and work on improvements.

Skills

Customer success experience

Communication skills

Commercial awareness

Ability to handle high volume

Job description

A wellness technology company in London is seeking an SMB Customer Success Representative to drive customer adoption and ensure successful onboarding for new clients. Ideal candidates will have over 3 years of experience in customer success and strong communication abilities. This role focuses on delivering an exceptional initial experience and achieving rapid customer value to foster long-term relationships. The company offers a flexible work environment and extensive wellness benefits.